Job Description

Job Description

Job Description

This position is responsible for planning and implementing sound operational processes for retail branches. Must be able to work with branch staff to organize, implement, and communicate operational processes that ensure the safety and soundness of the bank. Must possess basic level knowledge of branch operations, policies, and procedures, and support and drive branch operations best practices across all locations. The Retail Branch Operations Specialist is responsible for executing operational strategies in accordance with the plan developed by the Director of Deposit Operations. This position ensures that TCB branches are operating in a manner to support organizational growth, operational integrity and efficiency.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide expertise in the documentation of functional processes and procedures.
• Assist with auditing branch locations to ensure operational functions are effective.
• Review and provide recommendations for updates to policy and procedures.
• Coordinate correction of any exam or audit deficiencies and prepare responses for exams and audit findings.
• Conduct root cause analysis for areas requiring improvement and develop plans to implement solutions.
• Monitor branch risk and losses, working closely with risk and compliance departments.
• Provide merger, acquisition, and conversion support as needed.
• Orient employees to Bank policies and procedures, communicating specific responsibilities.
• Provide back-up to the Deposit Operations Department, as needed.
• Maintain a positive and caring atmosphere for customers and employees consistent with TCB mission and philosophy.
• Consult with retail management regarding necessary operational corrective action.
• Perform all other duties as assigned.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Job Type:

This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.

Travel:

Travel is expected for this position.

Education and Experience:

• High school diploma or general education degree (GED) required; bachelor’s degree preferred.
• Minimum of 3 years’ banking experience or related experience and/or training; or the equivalent combination of education and experience
• Must have a minimum of 1 year’s retail & back-office operations or audit experience.
• Advanced experience, knowledge in new account and teller activities, terminology and products and services.
• Strong attention to detail and strong organizational skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Advanced knowledge of Microsoft Windows, Microsoft Office suite of products, i.e., Excel, PowerPoint, Word, Internet access or the equivalent is required.
• Knowledge of banking and compliance regulations.
• Ability to deal with difficult problems involving many variables in non-standardized situations.
• Ability to manage multiple responsibilities in a diverse and growth-oriented environment.
• Ability to work without supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

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