Job Description

Xfinity Retail Sales Consultant Comcast

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to the remarkable people who bring cutting?edge products and services to life for millions of customers every day. If you share in our passion for teamwork, the vision to revolutionize industries, and the goal to lead the future in media and technology, we want you to fast?forward your career at Comcast.

Job Summary

This role involves working directly with customers in a retail location, evaluating their product needs, and making appropriate recommendations. You will provide outstanding customer service, help customers interpret account statements, answer questions about services, upgrade accounts, process general service requests, and act as a brand ambassador to promote Comcast/Xfinity products.

Responsibilities

• Working directly with customers in a retail location, evaluating the customers potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have about current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert?level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.

Qualifications

• High School Diploma or equivalent.
• 25 years of related experience; experience in consumer electronics/wireless retail sales preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, variable schedule(s), and overtime as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25?pound boxes, and the ability to stand and move about the store constantly.
• Seniority level: Entry level.
• Employment type: Full?time.
• Job function: Sales and Business Development.

Compensation

Base Pay: $18.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $24.19 $27.09 annually ($50,320 $56,352). This includes uncapped commissions for exceptional performance.

Perks and Benefits

• Day?One benefits: Medical, Dental, and Vision coverage; Comcast XFINITY courtesy services; Discount tickets to our Universal Resorts; Paid Parental leave; Tuition reimbursement up to $8,000; Paid Time Off; 401(k) Savings Plan with up to 6% dollar?to?dollar matching.
• and much more.

Skills

• Customer?Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self?Motivation
• Communication
• Resilience
• Critical Thinking Problem Solving
• Professional Integrity

Education

High School Diploma / GED.

Certifications (if applicable)

None specified.

Relevant Work Experience

25 Years.

EEO Statement

Comcast is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. We will provide reasonable accommodation for individuals with disabilities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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