Job Description
Currently hiring in Only the following states:
Alabama
Alaska
Arizona
Arkansas
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
About Us:
ACD Direct is a virtual contact center dedicated to providing support for non-profit organizations. We specialize in handling inbound calls for pledge donations, connecting passionate donors with causes they care about. Our team of over 1,200 representatives delivers exceptional customer service from their home offices, ensuring each caller has a positive and meaningful experience.
Position Overview:
As a Customer Service Representative, you will answer inbound calls from individuals interested in making donations to various non-profit organizations. Your role is to provide a pleasant and professional experience for each caller, accurately process their donations, and maintain confidentiality. This is a remote, independent contractor position, allowing you to set and maintain your own schedule.&
Key Responsibilities:
- Answer inbound calls from donors with enthusiasm and professionalism.
- Accurately process pledge donations using provided systems and scripts.
- Maintain donor confidentiality and handle sensitive information securely.
- Adhere to client scripts and guidelines to ensure consistency and compliance.
- Manage your schedule to meet call volume demands, especially during peak times.
- Participate in ongoing training and stay updated on client campaigns and procedures.
Qualifications:
- Minimum of 3 months of customer service experience, preferably in a call center environment.
- Ability to type at least 40 words per minute with high accuracy.
- Proficiency in computer operation, maintenance, and troubleshooting.
- Ability to complete online certification independently using provided resources.
- Pleasant and enthusiastic phone presence with clear diction and inflection.
- Ability to read and adhere to client-provided scripts verbatim.
- Previous remote work experience is preferred but not required.
- Ability to successfully pass a criminal background check.
Technical Requirements:
- Computer: Windows-based PC with anti-malware security software.
& - Minimum 2 GB RAM; CPU (Intel or AMD) 2GHz processor (or equivalent).
& - Resolution of 1,280 x 720 (720p) or greater.
& - Note: Mac/Apple systems, Chromebooks, tablets, and smart devices are not compatible.
- Internet: High-speed internet connection with minimum bandwidth of 10 Mbps upload and 25 Mbps download.
& - Acceptable connections: Cable, DSL, FiOS.
& - Unacceptable connections: Satellite, Dial-Up, Wi-Fi, and wireless
- Workspace: A private, quiet workspace free from background noise and interruptions.
- Equipment: USB headset with microphone.
...radiation, and gynecologic oncology, genetic counseling, and clinical research Sign-on bonus and relocation assistance 100% employer-paid... ...of hiking and horse trails set amidst the picturesque scenery. History buffs should check out the Nebraska State Capitol and the...
...PTS Advance has a great opportunity in Northern California for a Safety Trainer. This position will maintain and apply knowledge of current health and safety policies, regulations, and industrial processes. Identify and correct potential hazards by inspecting facilities...
...Women's health Medicare wellness visits DOT physicals School & sports physicals Well-child visits Immunizations Exceptional... ...beginnings, SSM Health has grown to become one of the largest Catholic not-for-profit integrated health systems serving the Midwest....
...contributors to UC's success. Job Overview The University of Cincinnati Libraries seeks a dynamic, passionate and creative Science Librarian to deliver responsive and innovative research and instructional programs that engage with users in designated STEM academic and...
...Brown Trucking driver experience is unique in every way. Our contractors are given the resources to excel on their own terms, on and off... ...DUI in commercial or private vehicle within last 7 years ~ Independent Contractors Trucks 2013 or newer required to Pass Brown...