Job Description

At Towne Park, it's more than a job; it's an opportunity to make a meaningful impact.

A career with us offers rewarding experiences that go beyond the ordinary.

As a leading hospitality services company, we are dedicated to creating smiles by delivering exceptional experiences. Working with us grants you the chance to influence the lives of millions of patients, visitors, and guests we proudly serve. Whether it's providing compassionate service to ease a patient's anxiety, crafting memorable experiences for guests visiting a new city, or supporting your colleagues, every day presents a new opportunity to brighten someone's day.

Towne Park is a place where you can make a difference and bring joy every day.

Job Details

Compensation: We are committed to providing competitive and fair compensation. The base hourly pay for this position is $16.50 plus tips, determined by job-related skills, experience, and location.

Work Schedule: The work schedule typically includes shifts from 7am - 3pm or 3pm - 11pm.

Benefits: Employees can enroll in various insurance options including accident, critical illness, hospital indemnity, and telemedicine. You may also participate in our 401k retirement savings plan, subject to eligibility criteria based on job classification, employment duration, and hours worked. Note that seasonal and temporary roles do not qualify for these benefits.

SUMMARY

The Valet Parking Attendant is responsible for offering exceptional hospitality services to guests in a friendly and efficient manner. Your key duties include parking and retrieving vehicles promptly and safely, as well as assisting guests with their luggage during their arrival and departure.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintain a friendly and professional demeanor with all guests, co-workers, and clients. Greet guests within five feet with a smile and use their last names during interactions. - 25%
• Welcome guests using the salutation of the day. Follow proper phone etiquette. Remain in designated areas when not engaged in tasks. - 10%
• Parking and retrieving vehicles while driving cautiously. Assist guests with luggage storage and bell services as needed. Open vehicle and hotel doors for guests. - 20%
• Provide assistance with directions, taxis, reservations, and information about hotel amenities and local attractions. Deliver messages and items as requested. Shuttle guests as approved by management. - 10%
• Explain parking rates and retrieval procedures to guests. Issue claim checks after receiving vehicle keys and collect them from guests before handing over keys. Ensure meticulous completion of ticket information and key tags. Calculate and collect payment for parking when necessary. - 35%

QUALIFICATIONS

• Education: High school diploma or GED
• Licensure: Must possess a valid driver's license applicable to the state of employment.
• Work Experience: Minimum of one month of related experience or equivalent education and experience.
• Knowledge: Understanding of customer service principles and processes.
• Skills: Proficient in reading, writing, and understanding simple instructions; effective communication skills; basic math abilities; familiarity with military time; ability to operate a manual transmission and perform parallel parking is a plus.

SCOPE

• Authority to Act: The role involves routine tasks with established practices. The employee follows specific directions and guidelines, with work frequently checked by supervisors.

WORKING CONDITIONS & PHYSICAL DEMANDS

This section outlines the conditions and physical requirements of the role, with reasonable accommodations available for individuals with disabilities.

• Physical Requirements: Regularly engage in talking and hearing. Frequent standing, walking, and running, as well as the ability to reach, balance, and perform various physical tasks are needed. Vision requirements include close, distance, and peripheral vision.
• Lifting Requirements: Must be capable of exerting up to 100 pounds of force occasionally and up to 50 pounds frequently.
• Working Environment: Most work is conducted outdoors for extended periods, in various weather conditions including extreme temperatures.
• Travel: Minimal travel, up to 5%, may be required.

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