Senior Associate, Client Processing Team Lead Job at BNY, Pittsburgh, PA

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  • BNY
  • Pittsburgh, PA

Job Description

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

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Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

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We’re seeking a future team member for the role of Senior Associate, Client Processing Team Lead to join our Payments Enablement Platform Operations team. This role is located in Pittsburgh, PA

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In this role, you’ll make an impact in the following ways:

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  • Supervise and manage the day-to-day operations of a small- to medium-sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution.
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  • Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
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  • Serve as first line supervisor for assignment of tasks and resolution of issues, acting as the team’s initial point of contact for escalated issues.
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  • Direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork.
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  • Use systemic data to highlight, prioritize & implement to reduce manual touch points and find efficiencies in our processes
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  • Lead initiatives within the to improve our Service Delivery group to develop processes & improve our client service.
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  • Handle client escalations/Issues to manage expectations and resolve issues in a timely manner
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  • Work with management to co-ordinate, upskill and determine resourcing requirements to ensure group is working as efficiently as possible
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  • Prioritize own daily workload along side project work to ensure we manage client’s expectations but also improve our responses/automation  
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  • Utilize & demonstrate the skills to use available digital tools & AI to enhance the user experience for our processes
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To be successful in this role, we’re seeking the following:

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  • Associate’s degree in a related discipline or equivalent combination of education and experience is required; Bachelor’s degree preferred.
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  • 7+ years of technical and management experience preferred.
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  • Experience in the securities or financial services industry is a plus.
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  • Applicable local/regional licenses or certifications as required by the business.
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  • Experience supervising/managing a small client processing team, including performance reviews, recruiting participation, and supervisory review and approval actions.
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At BNY, our culture speaks for itself, check out the latest BNY news at:

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BNY Newsroom

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BNY LinkedIn 

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Here’s a few of our recent awards:

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  • America’s Most Innovative Companies, Fortune, 2025
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  • World’s Most Admired Companies, Fortune 2025
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  • “Most Just Companies”, Just Capital and CNBC, 2025
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Our Benefits and Rewards:

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BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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#Recruit

Job Tags

Local area, Worldwide, Flexible hours,

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