Retail Customer Service - Customer Experience Manager Job at Michaels Stores, Riverhead, NY

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  • Michaels Stores
  • Riverhead, NY

Job Description

Retail Customer Service - Customer Experience Manager

Join to apply for the Retail Customer Service - Customer Experience Manager role at Michaels Stores .

Location: Store - LI-RIVERHEAD, NY

Responsibilities include:

  1. Deliver a customer-centric shopping experience by managing front-end operations and expectations.
  2. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises.
  3. Provide friendly customer service and assist with store operations including SOP adherence, inventory, safety, and cash handling.
  4. Lead and coach the customer experience team, participate in performance management, and serve as Manager on Duty.
  5. Participate in store events, manage shrink and safety programs, and assist with custom framing services where applicable.

Preferred Skills and Experience: Retail management experience preferred.

Physical Requirements: Ability to stand for long periods, move throughout the store, lift heavy objects, and work in various environments including outdoor and climate-controlled areas.

Compensation: $17.50 - $23.00 per hour.

Additional Information: Benefits include health insurance, paid time off, tuition assistance, employee discounts, and more. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.

#J-18808-Ljbffr Michaels Stores

Job Tags

Hourly pay,

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