Job Description

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking a Reservations Agent who possesses a genuine warmth and sense of hospitality.

We offer:

• Work for an award-winning luxury hotel group
• Learn and grow within a diverse multi-outlet property
• Exceptional benefits package

Key Accountabilities

• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
• Book room reservations while focusing on maximizing room revenue and average rate.
• Handle all special reservations, to include V.I.P. reservations, packages, and discounts.

General Requirements

• Strong communication skills while remaining positive, organized, and professional
• An open and flexible schedule with the ability to work on the weekends and holidays while being reliable
• Experience in customer service in a luxury hotel or other luxury customer service environment
• Proficient in Opera, Outlook, Excel, and Word systems a plus

Benefits we offer:

• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $26.50 per hour.

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