Job Description

Join to apply for the Patient Experience Manager role at Mount Sinai Medical Center 2 days ago Be among the first 25 applicants Join to apply for the Patient Experience Manager role at Mount Sinai Medical Center Position: Patient Experience Manager As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. Our medical center offers advanced medicine, technology, and comfort across 12 facilities in Miami-Dade and Monroe Counties, with 38 medical services including cancer care, emergency care, orthopedics, and cardiovascular care. We pride ourselves on being South Florida's largest private not-for-profit hospital, dedicated to training future medical pioneers. Culture of Caring: The Sinai Way Our community of over 4,000 dedicated employees fosters an environment of care and compassion. Each member contributes to our mission of delivering excellent healthcare through innovation, education, and research. We invite healthcare professionals to join us and contribute to clinical excellence. Position Responsibilities Job in Miami Beach, FL, with occasional travel to other Mount Sinai locations in South Florida. Primary Duties and Responsibilities Manage and direct the Patient Experience Department, acting as the Patient Advocate during conflict resolution. Oversee daily management of employees, complaints, grievances, and report trends and improvement plans to top management. Collaborate with physicians, nursing, and support leaders to identify root causes of issues and define improvement plans. Plan and execute Process Audits across nursing floors and operational units, identifying areas for retraining and improvement. Manage MSMC’s Employee Engagement Program, including budget management for incentives and training programs, and oversee the Patient Experience program rollout. Track employee performance and complaints using MSMC’s systems (HABIT, HAS). Education Master’s degree in Healthcare Administration, Health Management, or related field. Experience At least 1 year of experience in roles such as clinical intern, patient care coordinator, or quality improvement specialist. Experience working in clinical/hospital settings to improve patient care, communication, and care plans. Skills in data collection and analysis to identify improvement opportunities. Knowledge of medical terminology for effective communication with doctors and patients. Ability to conduct research and stay current with healthcare best practices. Excellent interaction and communication skills with patients and interdisciplinary teams. Must understand ethical principles, confidentiality, healthcare regulations, policies, and patient rights. Other Requirements Availability to work weekends and night shifts. Apply through the Apply Now button or email your application to cindy.polanco@msmc.com, referencing job number #2025-2. Benefits Our benefits package includes health, life insurance, disability coverage, healthcare spending accounts, retirement plans, paid time off, pet insurance, tuition reimbursement, employee assistance, wellness programs, and on-site housing for some positions. Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Hospitals and Health Care #J-18808-Ljbffr Mount Sinai Medical Center

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