Job Description
Job Description
Job Description
Job Description: Real Estate Investment Operations Manager
Firefighter Homebuyers, LLC
Location: Roanoke, Virginia & Surrounding Areas
About Us:
Firefighter Homebuyers, LLC is a real estate investment company focused on acquiring properties in the Roanoke, VA region. We specialize in providing solutions for homeowners and identifying valuable investment opportunities. We are building a dynamic team committed to integrity and efficient execution.
Job Summary:
We seek a highly motivated and adaptable Real Estate Investment Operations Manager to spearhead our project property acquisition, oversight, and disposition efforts. This foundational role within our growing company is focused on sourcing, evaluating, negotiating, and closing real estate deals. The Operations Manager will be the primary point of contact for potential sellers, responsible for everything from initial communication and property visits to detailed financial analysis using our underwriting tools, contract execution, and full transaction management. This role demands excellent interpersonal skills, sharp analytical thinking, and the ability to manage the deal lifecycle and related projects effectively.
Key Responsibilities:
- Lead Generation & Customer Communication: Identify potential investment properties and initiate/manage communication with property owners, brokers, and other leads. Serve as the primary contact, building rapport and clearly explaining our process. Consistent availability via phone and text during business hours is required.
- Property Evaluation: Conduct thorough on-site visits and inspections of potential investment properties in the Roanoke area and surrounding communities. Collect and organize photographs, record notes about specific property attributes, and quickly compile information for subsequent review by the business owners or their designees.
- Financial Analysis & Underwriting: Utilize our pre-existing underwriting worksheet to input gathered information, perform detailed financial analysis, assess property condition, estimate repair costs, and determine the financial viability and potential return on investment of deals. Make data-driven decisions and recommendations.
- Offer Generation & Negotiation: Prepare, present, and skillfully negotiate offers (Letters of Intent, Purchase Agreements) with sellers or their representatives.
- Contract Management: Accurately prepare and manage purchase agreements and all associated transaction documents. Ensure timely collection of all necessary signatures and distribution of documents to affiliated parties.
- Due Diligence & Transaction Management: Oversee the entire transaction process from contract execution to closing, coordinating inspections, appraisals, title work, etc. Ensure all deadlines and contingencies are managed effectively.
- Post-Acquisition & Project Management: Manage the initial stages of acquired properties, including securing property insurance and coordinating utility transfers. Oversee specific ongoing project needs as assigned.
- Scheduling & Availability: Manage scheduling for property viewings, inspections, and closings. Requires flexibility for meetings with potential clients on weekdays and occasional weekends.
- Administrative & Follow-up: Handle various follow-ups, track utility/insurance statuses, participate in quarterly business meetings in-person or via video conference, and perform other ministerial tasks as needed (these tasks often have flexible timing).
- Market Research: Stay informed about the Roanoke Valley real estate market trends, values, and activity.
Work Environment & Expectations:
- Primarily Remote, Mobile: Most work can be performed remotely. Access to a reliable computer/smartphone and a high-speed internet connection is essential for completing tasks on the go.
- Potential Office Use: A future permanent office may necessitate occasional in-person meetings or tasks better suited for an office setting.
- Dynamic Role: This is a new position within our company. The responsibilities and structure may evolve during the first year based on performance, company needs, and mutual agreement. We value adaptability and a collaborative approach to defining the role's success.
- Client Interactions: We pride ourselves on being transparent, honest, professional, clear, concise, and methodical when we meet with present and past clients. This position is the face of the company, and the highest level of these attributes is expected. Elements of the client interactions phase include:
- Greeting and overview: Explain the company, its goals, its core values, and how we help customers.
- Understanding the client’s situation: We deal with inheritance, foreclosure, financial stress, family issues, ownership problems, bad tenants, unpaid taxes, and so much more. Ensure a solid understanding of the client’s current situation and reason for sale.
- Tour the property: Allow the client to give you the tour so that they feel validated, showing you the property, even when they are embarrassed.
- Data collection: Pay close attention to HVAC and mechanical dates, and installation dates of roofs, windows, and other major systems. Take good, quality photographs with a modern cell phone camera of each room—at least two shots, one from the door, and one facing back towards the door, or to otherwise include all appropriate details of the space. Take photographs of each side of the exterior, data plates or stickers on appliances or mechanical systems when applicable, and any other notable features that will need later evaluation or estimating.
- Review the process: Give a brief overview of the offer and contract process, provide the client with an informational folder of materials, ensure that we have a good email for the client to receive and sign digital documents, explain the closing timeframe, and our abilities to either shorten or lengthen that timeframe as needed.
- Communication and follow-up: Later, provide offers to clients via phone, text, email, and/or in-person revisits. Secure signatures, distribute documents, and initiate the acquisition process. Provide follow-up with clients during closing preparations.
- Closing: Conduct a final walkthrough or drive-by of upcoming acquisitions and ensure that properties remain as they were during the contract phase, ensure tenants and occupants have vacated if applicable, and provide closing information and communication with clients up until the time of signing. Whenever possible, attend closings and personally thank clients for their business.
- Follow-up: Collect Google reviews from completed clients and bolster the image of the company as it grows.
Ministerial Task Expectations:
· ( Daily ) Updating the CRM (Client Relationship Manager) software with communication notes, offer values and acceptance/denial, follow-up reminders, and communication with team members about deals and active projects.
· ( Frequent ) Managing utilities: contacting service providers including electric, water, gas and internet to start, stop, transfer services; check and manage autopay and paperless billing options, ensure payments are made and processed correctly and services remain up to date, attention to detail to ensure that specific properties are correctly titled to and billed from the correct business banking accounts; ensuring that services start after purchasing and stop after resale. Review recurring bills for any extreme charges indicating misuse, leaks, or errors.
· ( Frequent ) Move, install, remove, and manage Realtor Supra lockboxes, regular combination lockboxes, advertisement signs, and Realtor for-sale signs to properties.
· ( Frequent ) Access databases and datasets, review data and spreadsheets, perform property analyses and underwriting to include pulling data from multiple sources and collecting in one place for review.
· ( Occasional ) Collect, distribute, account for, and maintain records and physical inventory of keys for rental properties and distribute to and collect keys from tenants upon move-in and move-out.
· ( Rare ) Collect, purchase, return, transport, deliver, and account for building materials to and from properties and distributors such as Home Depot and Lowe’s.
Qualifications and Preferences:
- Proven experience in real estate acquisitions, sales of any kind, or a closely related field.
- Strong understanding of real estate investment principles and financial analysis.
- Experience evaluating residential property conditions and estimating repair costs is highly desirable.
- Familiarity with Virginia real estate contracts and the transaction process.
- Excellent negotiation, communication (written and verbal), and interpersonal skills.
- Proficient in using technology for communication, documentation, and analysis (CRM, spreadsheets, digital signatures).
- Exceptional organizational skills with the ability to manage multiple deals and tasks concurrently.
- Ability to work independently, manage time effectively, and be proactive.
- Valid driver's license and reliable transportation for property visits within the service area, including maintaining a clean and professional vehicle in the presence of customers.
- [Optional: Virginia Real Estate Salesperson or Broker’s License].
Compensation & Benefits:
- Negotiable Structure: Compensation structure is flexible and will be determined based on candidate experience and mutual agreement. The ideal proposed compensation model for this job would be an annual base salary, including reimbursement or provisions of cell phone, computer, and vehicle expenses, plus a commission structure for closing deals. Options include:
- Base Salary plus commissions paid for individual deals closed.
- Base Salary vs. Hourly Pay
- Performance-based bonuses/commissions.
- Negotiable Reimbursements/Benefits:
- Cell phone reimbursement.
- Company-provided vehicle OR mileage reimbursement for personal vehicle use.
- Computer and/or home office materials.
- Retirement plan options (details negotiable).
- Health plan options (details negotiable).
- Other Terms: We are open to discussing other compensation elements or benefits that both parties deem appropriate and valuable.
Equal Opportunity Employer:
Firefighter Homebuyers, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To Apply, Contact: Thomas Boettner, CEO
Thomas@FirefighterHomebuyers.com
(540) 900-3424
Thomas Boettner is a licensed real estate Salesperson in the State of Virginia
with Wainwright & Company, REALTORS
Company Description
Firefighter Homebuyers LLC is a Roanoke, VA-based real estate solutions firm specializing in assisting homeowners, families, and others with specialized real estate needs. We handle inheritance, foreclosure, tax delinquency, and other financial strains that necessitate selling property. We provide honest, transparent, efficient solutions and a customer-focused environment.
Company Description
Firefighter Homebuyers LLC is a Roanoke, VA-based real estate solutions firm specializing in assisting homeowners, families, and others with specialized real estate needs. We handle inheritance, foreclosure, tax delinquency, and other financial strains that necessitate selling property. We provide honest, transparent, efficient solutions and a customer-focused environment.
Job Tags
Base plus commission, Hourly pay, Permanent employment, Contract work, Work at office, Remote work, Home office, Flexible hours, Weekday work,