Job Description

POSITION TITLE:OFFICE ADMINISTRATOR LOCATION:ELIZABETHTOWN, KY STATUS: FULL-TIME, NON-EXEMPT, HOURLY PROGRAM:VOA HONOR REPORTS TO: VOA HONOR PROGRAM MANAGER INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!We offer a comprehensive benefits package to employees who meet eligibility requirements. BENEFITS: Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following: Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) •All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee Training & Development VOA LEAD Program- Leadership Development Program VOA University - Staff Development VOA Academy - Clinical Training and Development JOB SUMMARY & QUALIFICATIONS: The Office Administrator is responsible for managing the front desk, including answering the door and phone. Working with the individual Program Managers, the Office Administrator will ensure program standards are met and that accurate documentation is maintained in accordance with the requirements of COA. The Office Administrator is responsible for assisting in entering survey data, communicating when clients/volunteers are in the building, copying and assisting with files. WHAT YOU SHOULD HAVE FOR THIS ROLE: The position requires a high school education.Completion of courses or curricula in office technology or administrative services is highly desired.Some computer literacy is required.Demonstrated ability to function in a general office capacity with the ability to manage many functions at once mandatory. 1. Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities and skills: knowledge of Home and Honor programming, knowledge and ability to access local resources, and working cooperatively with local service providers. Must have a commitment to the values of VOA. 2. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills 3. Must have reliable transportation, valid driver’s license or KY ID and a Satisfactory Criminal Records Check 4.We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it’s important to us that you truly believe in these values too. RESPONSIBILITIES: 1. Represents VOA values in interactions with community partners, coworkers and clients 2.Operates office equipment such as copy machines, fax machines, and computers 3.Answers telephones and takes messages or provides appropriate alternate service information. 4.Organizes and maintains general administrative files and records. 5.Manages the administrative functions of the office and keeps the office in compliance with VOA Program Services standards. 6.Maintains available, up to date, intake packet materials for respective programs. 7.Establishes and maintains databases such as survey monkey and evaluation web, as required. 8. Maintain inventory of program supplies and materials. 9. Participates in community outreach programs as needed. 10. Attends training, as required. 11.Assures the timely submission of completed intakes to the respective program manager or director. 12. Controls the main and employee entrance for the office. 13Provides signature for UPS packages during shifts as well as checking the main mailbox. 14.Responsible for faxing required documents to the property agencies/ authorities. 15. Performance quality improvement (PQI) duties as assigned by supervision & PQI committee. 16. To assist with daily operations of the office. 17.To assist with data collection/reporting requirements as assigned. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran any other characteristic protected by law..

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