Job Description

Market Patient Experience Program Manager Join to apply for the Market Patient Experience Program Manager role at CommonSpirit Health Market Patient Experience Program Manager 3 days ago Be among the first 25 applicants Join to apply for the Market Patient Experience Program Manager role at CommonSpirit Health Get AI-powered advice on this job and more exclusive features. Welcome To CommonSpirit Health Mountain Region CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve. CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way. Overview You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success. The Market Patient Experience Program Manager serves as a key driver of patient-centered culture across assigned markets. This role partners with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement targeted strategies that improve performance on patient experience measures, including HCAHPS. Key Responsibilities Include Auditing, Coaching, And Reinforcing Bedside Shift Reporting Appreciative coaching Leader rounding Hourly rounding tactics Interpreting patient experience data with action planning This position will rotate across multiple hospitals in the market as directed by the market or regional leadership. The goal is to standardize patient experience practices, reinforce expectations, and elevate the voice of the patient in daily operations. Qualifications In addition to bringing humankindness to the workplace each day, qualified candidates will need the following: Bachelor’s Degree in Education, Psychology, Communications, Public health or related field required A minimum of 3 years of experience in healthcare operations, patient experience or quality improvement Certified patient experience professional preferred Experience with LEAN Six Sigma or Studer principles Bilingual a plus Physical Requirements - Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly) Your Connected Community We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness. Penrose - St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprised of Penrose Hospital, St. Francis Hospital and St. Francis Hospital - Interquest. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 300-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. It’s an incredible time to join us as we are a proud Magnet Hospital with designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas like Pikes Peak, Garden of the Gods and some of Colorado’s top destination resorts, you will enjoy an incredible lifestyle while having the career you’ve always wanted. Our Total Reward Offerings We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer: Several Medical, Dental, & Vision options. Spending Accounts including a Dependent Care FSA that can include an employer contribution Retirement account options with a generous employer match Tuition Reimbursement Student Loan Forgiveness, and so much more! View more on our benefits HERE. Pay Range $34.56 - $50.14 / hour Shift: Days Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at CommonSpirit Health by 2x Get notified about new Program Manager jobs in Colorado Springs, CO . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr CommonSpirit Health

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