Job Description
About Us:
We are a small, family-like technology consulting firm based in Atlanta and the northern greater Atlanta area. Our mission is to help small businesses thrive by managing their technology needs, allowing them to focus on their core operations. We pride ourselves on a relationship-based, team-oriented culture that is nimble, friendly, and client-focused. Our tight-knit team values support, independence, and a shared commitment to delivering exceptional service to our clients, many of whom are churches and faith-based organizations.
Position Overview:
We are seeking a dedicated IT Operations and Systems and Network Infrastructure Support Specialist to join our team. This full-time, remote role, with periodic client visits in the Atlanta area, will support our consultants, implement critical systems, and enhance our operational efficiency while delivering top-tier IT services to our clients. Reporting directly to the CEO, this position offers an exciting opportunity to shape processes and contribute to our client-focused mission in a dynamic, supportive environment.
Key Responsibilities:
Provide technical support to IT consultants, troubleshooting issues related to servers, workstations, cloud applications, and network infrastructure.
Implement and manage a ticketing system to streamline client support requests and improve response times.
Develop and document processes and procedures to enhance company organization and operational efficiency.
Deliver hands-on IT consulting and support to small business clients in the Atlanta area, including network infrastructure maintenance (VLAN and firewall management).
Collaborate with our team to ensure high-quality service delivery and client satisfaction, with periodic travel to client sites as needed.
What type of technical experience are we looking for?
Qualifications
Required :
Bachelor’s degree.
3-5 years or more of experience in IT support, systems administration, or related roles.
Proficiency in Windows Server Administration, Network Infrastructure (including VLAN, firewall, and wireless management), Office 365 administration, RMM systems, and ticketing systems.
Strong communication and problem-solving skills.
Ability to work as a team player with flexibility and a positive attitude.
Preferred :
Bachelor’s degree in Computer Science, Engineering, or a related field.
Familiarity with Azure infrastructure environments.
Experience administering PSA systems (e.g., Halo PSA).
Experience working with churches or faith-based organizations.
Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco).
Challenges and Opportunities
This role requires flexibility to address diverse client issues as they arise, periodic travel to client sites in the Atlanta and northern greater Atlanta area, and the ability to work independently from a home office. Strong time management skills are essential, as the position offers significant autonomy with less structured oversight. You’ll have the opportunity to make a meaningful impact by shaping our processes and supporting our clients in a collaborative and rewarding team environment.
What We Offer
Competitive salary.
401(k) and Paid Time Off.
The flexibility of remote work with the perk of joining a fantastic, family-like team.
Opportunities to grow professionally while making a difference for small businesses and faith-based organizations.
A supportive, relationship-based culture that values collaboration, independence, and a shared commitment to client success.
Cultural Fit
We are a small, close-knit team of professionals who strive to live and foster a positive, supportive work environment. The ideal candidate will thrive in a collaborative, faith-friendly culture, bringing a positive attitude and a commitment to building strong relationships with colleagues and clients.
Company DescriptionOur growing firm helps businesses and churches in the Atlanta area with all their network and technology needs. We act as the IT department for companies that don't have a full time IT professional. Using a combination of a relationship driven approach as well as proactive maintenance and support, we help small businesses with their technology. We are "trusted advisors" to our clients and help them leverage technology to run efficiently and smoothly.
Our growing firm helps businesses and churches in the Atlanta area with all their network and technology needs. We act as the IT department for companies that don't have a full time IT professional. Using a combination of a relationship driven approach as well as proactive maintenance and support, we help small businesses with their technology. We are "trusted advisors" to our clients and help them leverage technology to run efficiently and smoothly.
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