Job Description
NorthStar Memorial Group is seeking a compassionate, service-driven individual to join our team as a Funeral Support Supervisor at Skylawn Funeral Home. This role is ideal for someone who leads with empathy, communicates with clarity, and thrives in a collaborative environment. You will work directly with client families during their time of need and play a key role in ensuring every service is carried out with dignity, respect, and exceptional care.
The Funeral Support Supervisor supports location management by overseeing daily operations, guiding Staff Associates, and ensuring that every family receives a meaningful and seamless memorial experience.
ResponsibilitiesMonitor daily service and staffing schedules to ensure proper coverage and smooth operations
Collaborate closely with the Funeral Home Manager to set goals, maintain compliance, and uphold exceptional customer service standards
Build and maintain strong, supportive relationships with client families
Demonstrate reverence and respect for the deceased at all times
Assist funeral directors with on-site events, including services, arrangement conferences, and other operational needs
Lead, train, and support Staff Associates through regular coaching, performance feedback, and accountability conversations
Inspect staff work, address questions or concerns, and review/approve weekly timecards
Model professionalism, self-management, and effective problem-solving in all aspects of the role
High School Diploma or equivalent
Valid driver’s license with a satisfactory driving record
Proven leadership skills with the ability to guide, motivate, and hold others accountable
Strong interpersonal skills and the ability to work collaboratively with diverse teams
Effective problem-solving abilities and sound judgment
High level of compassion, integrity, and emotional resilience
Ability to navigate difficult conversations with professionalism and empathy
Commitment to delivering exceptional service to families during sensitive and emotional moments
Compensation - $26-29/hr.
Benefits
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status
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