Job Description

Join our dynamic team of over 34,000 members, dedicated to supporting our communities through our Club Support Center, over 235 clubs, and eight distribution centers. At BJ's Wholesale Club, we foster a collaborative and inclusive environment where all team members can thrive, learn, and express their authentic selves. Together, we are committed to delivering exceptional service and convenience to our members, helping them save on the items they need for their families and homes.

The Benefits of Working at BJ's

• BJ's pays weekly.
• Eligible for free BJ's Inner Circle and Supplemental membership(s).
• Generous time off programs to support busy lifestyles including vacation, personal, holiday, sick leave, bereavement leave, and jury duty.
• Benefit plans for your changing needs, including three medical plans, Health Savings Account (HSA), two dental plans, a vision plan, and flexible spending options.
• 401(k) plan with company match (must be at least 18 years old).

Job Summary

As an Order Fulfillment Specialist, you will engage in various warehouse activities, including pulling merchandise from pick lists, transporting items from the sales floor to staging areas, utilizing handheld scanners for verifying merchandise counts and updating locations, and operating necessary equipment. This role includes being an Omni Experience Ambassador, working on all digital initiatives such as BOPIC, Curbside, Express Pay, and Ship from Club.

Key Responsibilities:

• Perform assigned tasks and ensure compliance with club policies and procedures.
• Take ownership of job functions and be accountable for execution.
• Act with honesty and integrity, prioritizing member satisfaction by addressing and escalating any concerns appropriately.
• Maintain a safe and welcoming environment for members and colleagues.
• Work collaboratively, valuing inclusion and diversity in achieving goals.
• Demonstrate speed and agility in all tasks.
• Innovate and adapt to maintain pace with a fast-changing environment.
• Maintain a friendly and positive demeanor.

Member Experience:

• Provide excellent service through every member interaction.
• Effectively resolve and de-escalate member concerns.
• Ensure a safe and positive experience for every member.
• Adhere to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA) and maintain Fast, Friendly, Full, Fresh, Clean standards.

Club Standards:

• Commit to delivering GOLD club standards on a daily basis.
• Keep the OMNI Space organized and tidy, ensuring proper bin storage for member orders.
• Regularly clean and maintain storage bins in accordance with safety standards.

Understand Our Business:

• Learn to access and interpret production and financial performance reports for your department.
• Recognize the connection between consistent execution and positive business impact.

Responsibilities Include:

• Efficiently process member purchases by pulling merchandise based on pick lists utilizing a handheld scanner.
• Identify inventory or equipment issues and report expired or short-dated items.
• Collaborate with the team to manage inventory replenishment effectively.
• Ensure timely order picking to meet productivity requirements.
• Follow operational procedures related to BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance, collaborating with leadership when targets are unmet.
• Package orders securely per standard operating procedures.
• Keep the SFC area clean and organized, conducting general housekeeping tasks.
• Manage returns and determine appropriate handling methods.
• Adhere to all club policies, including dress code standards.
• Meet OMNI productivity expectations and performance metrics.
• Be prepared to take on additional responsibilities or work in other departments as needed.
• Consistently maintain a reliable attendance record.

Qualifications:

• Previous experience in order pulling preferred.
• Experience in big box or wholesale retail preferred.
• Prior experience using RF scanners preferred.

Job Conditions:

• Constant movement over hard surfaces; ability to bend, climb, crawl, pull, reach, and stoop as needed.
• Regular lifting of items up to 30 pounds; assistance may be needed for heavier objects.
• Work environment usually comfortable but may involve exposure to loud machinery or temperature extremes for refrigerated orders.
• Occasional exposure to approved cleaning agents may occur.

For transparency in compensation, the starting pay for this position is $16.50. Actual salaries may vary based on location, education, experience, and qualifications.

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