Job Description

Overview The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager oversees multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This role provides BD leadership for critical issue resolution across installed MMS solutions and requires deep knowledge of the product lifecycle and customer relationships to lead planning, implementation, service & support across all BD MMS Solutions. Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S. Major Job Responsibilities Supports strategic direction of BD and provides support to the solution deployment & service teams Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution Owns Field Action organization of BD and customer communication and execution Appropriately scales communication and escalation procedures with key BD and customer stakeholders Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues Develops and reports regular program performance metrics to leadership & key stakeholders Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor Partners with the sales team to support opportunity curation Responsible for customer satisfaction (OSAT & NPS) Maintains strong industry and product knowledge Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases Partner with key BD stakeholders to support customer ease of doing business Minimum Requirements Bachelor's degree or equivalent work experience At least 5 years of experience with healthcare, software and/or device implementation/deployment Excellent organizational skills with flexibility to lead and adapt to change Excellent communication (written and verbal), negotiation, and interpersonal skills Analytical and problem-solving skills Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively Proficiency in CRM/Business System software and other relevant tools Valid driver's license that meets BD's auto safety standards Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis) Ability to travel 25-50% overnight regionally Must live near a major airport in the U.S. Preferred Qualifications MBA degree (preferred) PMP certification (preferred) Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the MMS portfolio Knowledge of project management methodologies and relevant clinical and technical operational workflows Strong industry and product knowledge Experience with customer relationship management This position emphasizes leadership skills, problem-solving abilities, and experience with healthcare technology implementations. The ideal candidate would have both the technical knowledge of BD's product lifecycle and the interpersonal skills needed to manage relationships with strategic customers. Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. BD’s Workplace Accommodations Policy applies. Salary Range Information #J-18808-Ljbffr BD

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