Customer Service Specialist Job at The Social Barber, Laredo, TX

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  • The Social Barber
  • Laredo, TX

Job Description

Job Description

Job Description

Position: Customer Service Specialist Support Staff
Job Summary: Responsible for the overall customer service levels of The Social Barber shop, bar and spa.
Primary Responsibilities:

  • Providing superior customer service to ensure the customers are experiencing a unique, one of a kind service that will guarantee their return
  • Cheerfully greet customers upon arrival and guide them through our list of products and services
  • Maintain a presentable and professional appearance for our customers
  • Provide a tour of our location and present any specials, memberships, products etc.
  • Offer, place orders, retrieve and serve beverages and / or snacks
  • Communicate and follow up with the other team members and customer to ensure the customer is receiving an excellent customer service experience
  • Provide assistance to the other team members while they are servicing our customers such as retrieving other supplies the team member might require or retrieving another beverage for the customer
  • Promote services and membership programs
  • Sell products or cosmetic supplies
  • Systems utilization to schedule, view, communicate, document services rendered and check out patrons
  • Offer to schedule customers next appointment
  • Show our customers how to book their next service online
  • Ask our customers about their experience and if they would like to share their feedback with us
  • Ask our customers if they would recommend us to their family, friends and on social media
  • Open and close the location
  • Participate in team meetings, trainings and continuing education programs
  • Consistently provide communication to the managers about our customer service levels from observations and customers feedback
  • Assist in inventory and supply management
  • Assists with the Social Media presence and marketing
  • Assist manager in the marketing efforts of the business
  • Perform other administrative duties
  • Clean around station, shop, bar, spa, restrooms and assist in washing/drying towels
  • Stock shelves with products
  • Must be able to drive to other businesses for the purpose of picking up supplies
  • Maintain any required licenses
  • Adhere to all regulatory, safety and sanitation policies and procedures and ensure staff is doing the same
  • Perform any other duties assigned by the manager and/or owner

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