Job Description

Job Description

Job Description

Position: Customer Service Specialist Support Staff
Job Summary: Responsible for the overall customer service levels of The Social Barber shop, bar and spa.
Primary Responsibilities:

• Providing superior customer service to ensure the customers are experiencing a unique, one of a kind service that will guarantee their return
• Cheerfully greet customers upon arrival and guide them through our list of products and services
• Maintain a presentable and professional appearance for our customers
• Provide a tour of our location and present any specials, memberships, products etc.
• Offer, place orders, retrieve and serve beverages and / or snacks
• Communicate and follow up with the other team members and customer to ensure the customer is receiving an excellent customer service experience
• Provide assistance to the other team members while they are servicing our customers such as retrieving other supplies the team member might require or retrieving another beverage for the customer
• Promote services and membership programs
• Sell products or cosmetic supplies
• Systems utilization to schedule, view, communicate, document services rendered and check out patrons
• Offer to schedule customers next appointment
• Show our customers how to book their next service online
• Ask our customers about their experience and if they would like to share their feedback with us
• Ask our customers if they would recommend us to their family, friends and on social media
• Open and close the location
• Participate in team meetings, trainings and continuing education programs
• Consistently provide communication to the managers about our customer service levels from observations and customers feedback
• Assist in inventory and supply management
• Assists with the Social Media presence and marketing
• Assist manager in the marketing efforts of the business
• Perform other administrative duties
• Clean around station, shop, bar, spa, restrooms and assist in washing/drying towels
• Stock shelves with products
• Must be able to drive to other businesses for the purpose of picking up supplies
• Maintain any required licenses
• Adhere to all regulatory, safety and sanitation policies and procedures and ensure staff is doing the same
• Perform any other duties assigned by the manager and/or owner

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