Job Description

Job Description

Job Description

Full Job Description – Customer Service Representative

LOCATIONS

Greater Houston Area

POSITION SUMMARY

The 3D printing industry is one of the most exciting and fast-growing industries in the world today and Polymaker is part of the momentum. Polymaker develops, produces and markets high value materials for 3D printing. Our company is growing fast and can be described as young, open and energetic. Polymaker has been active in the US since 2013. We have built up a network of channel partners who serve end users from all over the States. Our end users are hobbyists, professionals and industrial customers who 3D print high quality parts using our filaments. Out of our new Houston office we manage the sales, marketing and operations for the North America region. The Sales Engineer is responsible for managing existing accounts and generating new business and increasing profitable sales by selling Polymaker standard product offerings.

Key Responsibilities

• Accurately key in customer orders, ensuring all details are correct and processed in a timely manner.
• Handle order-related customer service inquiries, resolving issues promptly and maintaining high customer satisfaction.
• Work closely with the sales team to ensure smooth order processing and fulfillment.
• Maintain and update sales and order records, ensuring accuracy and accessibility for the sales team and management.
• Monitor inventory levels to ensure product availability and coordinate with the warehouse team to manage stock and shipping schedules.
• Identify and suggest process improvements to enhance efficiency and accuracy in order processing and customer service.

Preferred Education Background

• Bachelor’s Degree in Business Administration, Operations Management or 1-2 years of related experience
• Candidate with ERP experience such as CRM, Odoo, SAP, salesforce is a plus

You will grow and succeed at Polymaker if you are…

• Curious about and/or intrinsically interested in additive manufacturing.
• A team player and are comfortable with a fast-pace industry and market.
• Hands on and a self-starter that is not afraid of taking new opportunities.
• Prepared with business acumen and love building relationships with customers.
• Trained with commercial instinct, people skills and presentation skills.
• Good at communicating effectively both verbally and with written communications.
• Ambitious and want to grow together with the company at an exponential rate.

To learn more about Polymaker, please go to

• Polymaker.com
• Linkedin.com/company/polymaker -3d/

Compensation and Benefits

Polymaker LLC (the US entity of Polymaker) is an Equal Opportunity Employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Employee at Polymaker LLC receives competitive compensation package and benefits including 401(k) matching, medical, dental and vision insurance, paid time off.

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