Job Description

Title

Bilingual Bank Customer Services Representative - MassMarkets

Location & Employment

• Location: Savannah, GA
• Job Type: Full?Time
• Pay: Hourly + Bonus

Benefits & Perks

Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Application Details

No Resume Required, On?site Interview.

Position Overview

MCI is a leading Business Process Outsourcing company specializing in tailored solutions for clients. We are hiring Bilingual Customer Service Representatives to support banking customers nationwide. This entry?level role includes paid training and opportunities for growth in a fast?paced environment.

Position Responsibilities

• Handle inbound calls, emails, and live chats in a courteous and professional manner.
• Listen actively to understand customer needs and provide accurate solutions.
• Troubleshoot basic technical issues and appropriately escalate complex cases.
• Ensure first?call resolution through effective problem?solving.
• Follow client?specific processes and scripts with professionalism.
• Use internal knowledge bases and training materials to answer inquiries.
• Maintain accurate customer records in CRM systems.
• Document call outcomes and resolutions clearly and thoroughly.
• Handle financial inquiries with strict adherence to compliance and confidentiality standards.
• Meet attendance and training requirements consistently.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with strong time?management skills.
• Skilled in conflict resolution, problem?solving, and customer empathy.
• Able to multi?task, stay focused, and work independently.
• Team?oriented with a strong customer?first mindset.
• Comfortable working in a fast?paced, dynamic environment.

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, back?office, chat, or administrative support.
• Experience working on state or federal programs.

Compensation & Benefits

Starting compensation is based on experience, with hourly pay plus bonuses. Employees receive benefits after 3060 days, including medical, dental, vision, life insurance, retirement savings options, disability coverage, supplemental insurance, and opportunities for internal advancement.

Physical Requirements

The role is largely sedentary; employees will sit/stand for long periods using a computer and telephone headset. Occasional movement and the ability to handle up to 40 pounds are required.

Reasonable Accommodation

Consistent with the ADA, MCI provides reasonable accommodations unless undue hardship results. Applicants should contact Human Resources if accommodations are needed.

Diversity & Equality

MCI Upholds a non?discriminatory, inclusive environment. Applicants will be evaluated on merit and qualifications. MCI considers qualified applicants with criminal histories in accordance with local and federal laws.

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