Answering Service Manager Job at Alarm Systems, Quincy, IL

TDM3Wm9JQzA2TmRQSW1FNERyK2lRa0cwVUE9PQ==
  • Alarm Systems
  • Quincy, IL

Job Description

Job Description

Job Description

Salary: Starts at $22/hour based on experience

Midwest Answer is hiring a full-time Answering Service Managerto lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional supportno sales callswith a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

  • Recruiting, hiring, and onboarding new team members
  • Creating and managing staff schedules
  • Ensuring coverage for all shifts, including holidays and weekends
  • Conducting performance reviews and quality assurance
  • Supporting a collaborative and respectful team culture

Desired Skills & Qualifications

Were looking for someone who is:

  • Friendly, respectful, and professional on the phone
  • Experienced in business phone communication
  • Accurate and efficient in typing
  • Proficient with:
  • Google Chrome or Firefox
  • Email and Microsoft Office (Word, Excel, PDFs)
  • Skilled in multitasking and problem-solving
  • Able to work independently and as part of a team
  • Detail-oriented and organized
  • Experienced in team management and leadership

Compensation & Benefits

  • Vacation and Holiday pay
  • Health and dental insurance
  • 401(k) retirement plan
  • Commission opportunities for additional sales
  • Supportive team environment with flexible time-off scheduling
  • Opportunities for growth in a family-oriented company

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationshipsespecially between our clients and their customers. Were a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. Were here so our clients dont have to be.

Job Tags

Full time, Work at office, Local area, Flexible hours, All shifts,

Similar Jobs

KODIAK Construction Recruiting & Staffing

BIM Designer HVAC/ Plumbing Job at KODIAK Construction Recruiting & Staffing

 ...BIM Designer HVAC/ Plumbing Location: Dallas, TX We are hiring an in-person HVAC/PLUMBING Designer that will be responsible...  ...required, as necessary Possess field experience as a construction sheet metal mechanic or sheet metal foreman or License Plumbing. What... 

TEL Staffing & HR

Marine Electrician Job at TEL Staffing & HR

TEL Staffing is now hiring MarineElectricians with 3+ years of experience for the shipyards in the Pensacola Marina Job Summary: The list of duties, tasks, and responsibilities stated below represents the work activities normally performed by most electricians... 

Simonmed Imaging

Technologist Assistant Advanced Job at Simonmed Imaging

Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with thebest-in-classtechnology allows us to be an industry leader in the constantly evolving health care environment...

Amazon Services

Grocery shopper $15+/ Hour (Sign on Bonus)! Job at Amazon Services

Youre on your way to joining the dedicated Amazon team that makes grocery shopping a lot easier for our customers. Youll work inside a Whole Foods Market, preparing customer grocery orders for delivery. Duties& Responsibilities Some of your duties may include:Shop the... 

Housley Communications Inc

AERIAL LINEMAN (Telecommunications) Job at Housley Communications Inc

Position summary:Class A CDL and Medical Card a must, please do not apply if you do not have a CDL.Capable of working independently or as a part of a crew to perform all types of Outside Plant Aerial Construction and Maintenance/Repair work.Must have the necessary...