Job Description
Job Description
Job Description
Benefits:
- 401(k)
- Competitive salary
- Health insurance
General Purpose:
Responsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.
Essential Duties: - Responsible for assisting in the maintenance of company Standards of Operation.
- Maintain accounts on the assigned route to non-renewed percentages that are at or below the companys weekly close / open standard. Company standard 8.9% overall credit Friday/Saturday with the standard of 13.9% credit on Thursday.
- Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
- Collects monies from delivery of merchandise and from collection home visits. Provides security of monies while in the field.
- Maintains rented or leased units by making minor repairs when necessary or if major repairs are needed make sure unit is returned to our service department for repair. When the unit is repaired return the product to the customers residence promptly.
- Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and the product that is being delivered.
- Answers the phone by the third ring in a pleasant and professional manner.
- Returned merchandise, including all remotes, manuals, or other accessories, is returned to store stock.
- Works to relocate merchandise if the customer should move from their residence without notifying the store. Pulling files and working on information for recovery and /or generating new information.
- Carefully check rental (lease) returns and promptly refurbish to like new condition.
- Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
- Handles customer service issues in a professional and timely manner.
- Maintain the assigned vehicle in proper working condition and appearance.
- Maintains proper care and security of inventory during transport.
- Responsible for maintaining corporate accounting processes.
- Responsible for ensuring accurate financial computer and paper records.
- Responsible for the growth of customers on a monthly basis
Requirements: - High school diploma, GED, or equivalent work experience.
- Must have a valid drivers license and maintain driving record in compliance with company standards. Must have DOT certification (if required by law in your state).
- Must have one-year experience in a job requiring customer contact and complete the training program.
- Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills: - Ability to understand oral and written instructions.
- Ability to read, write and perform arithmetic functions quickly and accurately.
- Ability to reason and make independent decisions.
Efforts, Demands, and Conditions:
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
- Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
- Required to use a hand truck to move merchandise
Job Tags
Work experience placement, Relocation, Saturday,